Frequently Asked Questions (FAQ)
1. What is Astroazc?
Astroazc is an online store by Adam Cohen, a website designer turned astrophotographer. We offer high-quality astrophotography art and home decor, featuring stunning images of the cosmos.
2. Who is Adam Cohen?
Adam Cohen is the founder of Astroazc. As a website designer by trade, Adam now captures the night sky through his lens and sells his art as prints. He also offers consulting services.
3. What products do you offer?
We offer wall art, home decor items like coasters and desk pads, and accessories featuring breathtaking images of celestial objects. Our collections include nebulae, galaxies, star clusters, and more.
4. How are your products made?
Our products are created using high-quality printing techniques to ensure vibrant colors and sharp details. We partner with trusted manufacturers to deliver top-notch products that showcase the beauty of the universe.
5. Do you offer custom orders?
Yes, we can create custom orders based on specific astrophotography images or designs you have in mind. Please contact us at support@astroazc.com for more information and to discuss your requirements.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's tracking page.
7. What is your return policy?
We accept returns within 30 days of purchase for a full refund or exchange, provided the item is in its original condition. Please refer to our Return Policy page for more details.
8. How do I care for my wall art?
To maintain the quality of your wall art, avoid direct sunlight and moisture. Clean with a dry, soft cloth to prevent any damage to the print.
9. How can I contact customer support?
For any inquiries, you can reach our customer support team at support@astroazc.com. We're here to help with any questions or concerns you may have.
10. Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times will vary depending on your location. Please check our Shipping Policy page for more information.
11. Can I sign up for updates and promotions?
Absolutely! Subscribe to our newsletter to receive updates on new products, special promotions, and exclusive offers. Sign up at the bottom of our homepage.
12. Can I consult with Adam Cohen?
Yes, Adam offers consulting services in addition to his astrophotography work. For more information, please visit our Consulting page or contact Adam directly at adam@astroazc.com.